The QuickBooks error 101 is a banking error that can occur when you are using the QB Online website. This generally happens when the QBO software cannot connect to your bank due to invalid credentials and other different reasons. If you want to resolve this problem, you might have to log into your bank’s website to verify credentials and accept new terms, then refresh the account in QuickBooks. Failing to do so can hamper your workflow and have a negative impact on your accounting and bookkeeping processes. We’ll cover all the methods you need to know to troubleshoot the error 101 in QuickBooks Online in this blog. First, let’s start with the potential causes of the 101 error.
QuickBooks Error 101 – A Quick View Table
In the table below is given a concise summary of this blog on the topic of the QB banking error 101:
| Description | The QuickBooks error 101 is a banking error that can occur when you are using the QB Online website. This generally happens when the QBO software cannot connect to your bank due to invalid credentials or other issues. If you want to resolve this problem, you might have to log in to your bank’s website to verify your credentials and accept the new terms, then refresh the account in QuickBooks. Failing to do so can hamper your workflow and negatively impact your accounting and bookkeeping processes. |
| Its causes | 1. Your banking credentials are incorrect 2. You might not have accepted the bank’s terms and conditions 3. Your bank account might have been inactive for 12+ months 4. Your bank account might not have been connected correctly 5. Stored cache and cookies in your web browser |
| Ways to fix it | Clear the QB cache and cookies, verify the bank’s login credentials, update the QB bank login credentials, and check if the account is still active. |
Methods to Resolve the QuickBooks Online Error Code 101
The steps you can use to troubleshoot the QuickBooks Online error code 101 are given below:
Clear the QB Cache and Cookies
The cache and cookies stored in your web browser can cause error 101 on the QuickBooks Online website. You can fix it by clearing the QB Cache and cookies in your web browser. The steps to clear QuickBooks cache and cookies in different web browsers are given below:
Google Chrome
- Firstly, open your Google Chrome browser
- Then, select Customize and control Google Chrome
- Click on the three vertical dots at the top right corner to do that
- Press the Settings option
- Now, go to the Privacy and Security tab
- Click on Third-party cookies
- Select See all site data and permissions
- Go to the search bar
- The search bar would be located on the right of third-party cookies
- Type in Intuit
- Hit Enter
- Finally, choose the Remove All option
Safari for Mac
- Open the Safari browser on your Mac
- Select the Preferences option
- Now, go to the Privacy section
- Press Manage Website Data
- Then, proceed to type Intuit in the search box
- Hit Enter
- Select theRemove All button
Mozilla Firefox
- Open the Mozilla Firefox application
- Click on the three lines
- At the top right corner
- Located below the Close (X) window option
- Press the Settings option
- Now, click on Privacy & Security
- Go to Cookies and Site Data
- Then, proceed to open the Manage Data window
- Now, navigate to the Search Websites bar
- Type Intuit
- Press the Enter key on your keyboard
- Select the Remove All Shown option
- Click on Save Changes
Microsoft Edge
- Double-click on the Microsoft Edge browser icon
- This would open the browser
- Select the Settings and More option
- Located in the top-right corner
- You can also press Alt + F to open it
- Choose to press the Settings option
- Then, browse to the Privacy, search, and services tab
- Click on the Cookies option
- Select the See all cookies and site data option
- Go to the search bar and type Intuit
- Then, press the Enter key on your keyboard
- Select Remove all shown
- Finally, just click on Clear
Opera Browser
- Open the Opera browser
- Click on the three horizontal lines below the minimize option
- Press the Privacy and Security tab
- Select the Third-party cookies option
- Click on See all site data and permissions
- Go to the search bar
- Type in Intuit
- Press the bin beside the Intuit results you see
- Click on Delete
Brave
- Run the Brave browser
- Click on the menu in the top right
- Select Settings
- Then, go to the Additional Settings option
- Press Privacy and Security
- Select Site and shield settings
- Click on Cookies and site data
- Select View permissions and data stored across sites
- Go to the search bar
- Feed in Intuit
- Click on Remove All Shown
Now, the issue should be resolved.
Verify Your Bank Login Credentials in QB
You can check if your bank login credentials are correct on the QuickBooks Online website with the steps given below:
- Open the web browser
- Navigate to your bank’s login page
- Enter the login credentials
- Click on sign in/login
- If you are able to log in, then you should update your login credentials in QB Online
- If your login credentials are incorrect, you should reset your password
This would resolve the issue you were dealing with.
Update the QB Bank Login Credentials
If your QB Online login credentials are outdated, you can encounter the QuickBooks error code 101. You can update your banking credentials in QBO with the steps given below:
- Open the QB Online website
- Click on the Banking option on the left side of the Banking Panel
- Select the account that is giving you the QB error 101
- Click on the Edit icon
- Select the Edit Sign-in Info option
- Enter the recent login credentials of your Online banking
- Press the Update option
The problem you were facing should now be resolved.
Check if Your Account is Active
Your account will only be considered active if there’s an existing balance or if there were transactions in the past 12 months. If it is not, consider switching your account in QuickBooks Online.
Potential Reasons for the QuickBooks Online Error Code 101
Listed below are the potential factors that can trigger the QuickBooks Online error code 101 to appear on your screen:
- Your banking credentials are incorrect
- You might not have accepted the bank’s terms and conditions
- Your bank account might have been inactive for 12+ months
- Your bank account might not have been connected correctly
- Stored cache and cookies in your web browser
These are the causes of the QuickBooks error code 101.
Conclusion
The QuickBooks error 101 is a banking error that can occur when you are using the QB Online website. This generally happens when the QBO software cannot connect to your bank due to invalid credentials or other issues. If you want to resolve this problem, you might have to log in to your bank’s website to verify your credentials and accept the new terms, then refresh the account in QuickBooks. Failing to do so can hamper your workflow and negatively impact your accounting and bookkeeping processes. We have covered the potential factors that can trigger this problem to appear on your screen, along with the methods you need to troubleshoot it in this blog.
FAQs
Why am I seeing the QuickBooks Online error 101?
You might be seeing the QB Online error 101 due to these reasons:
1. Your banking credentials are incorrect
2. You might not have accepted the bank’s terms and conditions
3. Your bank account might have been inactive for 12+ months
4. Your bank account might not have been connected correctly
5. Stored cache and cookies in your web browser
How do I fix the QuickBooks error code 101?
You can fix the QuickBooks error code 101 with the following methods:
1. Clear the QB cache and cookies
2. Verify the bank’s login credentials
3. Update the QB bank login credentials
4. Check if the account is still active
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James Richard is a skilled technical writer with 16 years of experience at QDM. His expertise covers data migration, conversion, and desktop errors for QuickBooks. He excels at explaining complex technical topics clearly and simply for readers. Through engaging, informative blog posts, James makes even the most challenging QuickBooks issues feel manageable. With his passion for writing and deep knowledge, he is a trusted resource for anyone seeking clarity on accounting software problems.
