Troubleshooting Guide To Fix QuickBooks Unexpected Error

QuickBooks unexpected error throws an error message that says, “An unexpected problem occurred on the server during your request” while refreshing the bank feeds account or importing QBO data into QB Desktop. It can occur at various times, such as when the user tries to access their QuickBooks account. It would prevent them from accessing the company file, and it can be very frustrating to resolve it if you are stuck somewhere in the middle. Go through this blog to learn about the causes and their solutions to troubleshoot it in easy ways.

Delaying work due to QuickBook’s unexpected error? Unable to resolve it, and nothing works to resolve it, no worries! Contact us at 1.833.802.0002 to resolve it easily and quickly with the help of our QuickBooks professional experts team.

What are the types of messages you can encounter when a QB server error occurs?

It can arise in various types of error codes and messages. So, don’t get confused about the error messages that come when QuickBooks fails to establish a connection to its servers and fetch the data. Below are the error messages that can come up due to QB’s unexpected error:

1. Unexpected error: QuickBooks has encountered an error. Start it again and try opening it. When this error appears continuously, note the C value against it.
2. Unexpected error: QuickBooks is facing an error. It needs to close to solve the problem C= 342.
3. QBW32: The program has conducted an illegal operation. It needs to be shut down. Contact the program vendor if the issue persists. DETAILS: QBW32 caused an invalid page fault in module APPCORE.DLL.
4. An unexpected error occurred: The error is the value cannot be null. Parameter: S.
5. 1766120 Error – Status: Invalid License Key, Key got Denied.
6. Error Message: Exception was thrown off the target due to invocation.
7. Error 100 database server not found “08w01.”
8. The Initializing configuration system has failed.9. The POS symbol is making it challenging to access the application
9. Unexpected error occurred: Please start POS again. Exception from HRESULT: 0x88980406.

What are the primary reasons behind the Unexpected server error?

There are many reasons behind the unexpected server error in QuickBooks, such as importing QBO data into QB Desktop, damage in the local directory, connection or server issues, opening QB POS, or refreshing the banking feeds account until the issue gets resolved. Its rise depends on the QB version of the system. Below points are the possible conditions that can lead to this error:

1. Browser issues such as incompatibility or stored junk files can cause these errors.
2. A corrupted or damaged Windows admin account can restrict the software accessibility and limit its functions.
3. Damaged QuickBooks Company file.
4. The company file is saved in a corrupted folder.
5. The required Windows components, such as MSXML or .NET Framework, are not there.
6. Inappropriate installation of the .NET Framework.
7. QuickBooks can’t run properly due to unmatched system requirements.
8. The Database server manager issues of the QB POS.
9. Having outdated applications is the common reason for any error.
10. Accessing the account via an invalid URL.
11. A high chance of this error can be caused by the server being down for maintenance.

Once you know the causes of this error, it will be easier to resolve it with their designated troubleshooting method, which is further mentioned in this blog.

What are things that we need to follow before troubleshooting the unexpected error?

Generally, an unexpected error message comes up when an invalid URL is being used to sign in; therefore, make sure that the URL is correct for signing in. i.e., Generally, an unexpected error message comes up when an invalid URL is being used to sign in; therefore, make sure that the URL is correct for signing in. i.e., https://accounts.intuit.com/app/sign-in?app_group=QBO&asset_alias=Intuit.accounting.core.qbowebapp&app_environment=prod. Otherwise, change the URL and try to sign-in again, this will help to resolve the error.

But, sometimes, even if you are using the correct sign-in page, the same error message comes up. On that note, the user will have to wait for some time because the issue can be on the server end, and it usually gets resolved automatically in some time. Then, try to sign in as usual, and it will be successful without the unexpected server response.

Walk through the blog to learn more about the error messages and the issues caused by server problems in QuickBooks. However, if you get the same or another error during sign-in or POS launch, it can be resolved by following the troubleshooting solutions given below.

What are the ways to fix QuickBooks Desktop’s Unexpected error issues?

The tasks that are difficult to execute after getting an unexpected QuickBooks Error are connecting accounts to the bank feeds and opening QB POS. Generally, it occurs due to insufficient permissions of the Intuit account or an invalid URL on the sign-in page. Below given are the solutions to resolve the unexpected error quickly:

Do not forget to sign in as an admin for the Quickbooks account to download the bank feeds before  troubleshooting the solutions:

Solution 1: Check web browser issues on the system

Stored junk files in the web browser can be the primary concern for the unexpected error that occurred in Quickbooks Desktop. To get rid of this error, delete the unnecessary files along with the browsing history while toggling between websites or syncing data with Intuit servers:

1. Open the browser to access QuickBooks
2. Move to the three dots or ellipsis at the top-right corner
3. Select the option to open the history
4. Tap on the clear browsing data option
5. Then, check marks all the boxes, including cached images and files, browsing history, cookies, and other site data.
6. Select the clear data button to let the browser get rid of these junk files.

After the removal of these junk files, make the web browser the default in the system settings. There is a chance of facing issues if the web browser is installed from a third-party source and is not compatible with QuickBooks. To set the web browser setting in Windows, follow the given below steps:

1. Setup web browser settings in the window
2. Open the control panel window from the search bar or the settings options in the Windows Start pop-up menu.
3. Navigate to the App option on the left and click Default App in the next tab.
4. Tap make (Browser name) as the default browser from the list of web browser names, such as Microsoft Edge, Google Chrome, or any other supported browser, by single-clicking on it.
5. Click on Yes and close the control panel window.
6. Consider accessing a QBO account on a supported web browser with all the junk files cleared.

If the error message still displays while sign-in to the QBO account, move forward and try the other solutions given further in the blog

Solution 2: Upgrade the QuickBooks POS application to its latest version

If the latest updates are missing and an outdated software version is used, it can lead to an unexpected error when opening QuickBooks Point of Sale. Therefore, do not use it; otherwise, you won’t be able to get the improved features, and compatibility issues will be created now and then while integrating with Windows applications. Apply the given steps to upgrade QuickBooks POS to its latest version:

1. Open the file explorer and navigate to C:\ProgramFiles\Common Files\Intuit | EntitlementClient | V8 (V6 for QBPOS 10.0)
2. Launch the Entitlement Client folder and right-click the EntitlementDataStore.ecml file.
3. Chose rename and type ‘.old’ at the and of the EntitlementDataStore.ecml file name
4. Navigate to the product and updates page on the official QuickBooks Website.
5. Select the recent POS version that is being used.
6. Complete the on-screen instructions to download the updates.
7. Restart the system and see if the issue has been resolved.

If you’re not able to open QB POS due to an unexpected error during launch, move on to the next solution.

Solution 3: Troubleshoot or reinstall the .NET framework

If the .NET framework is damaged or its settings are not set up appropriately, the chances of running into problems are high because Windows components like MSXML and .NET are developed by Microsoft to run and develop Windows applications.

Follow the given steps to resolve the window components issue:

1. Launch the control panel menu from the window to start
2. Select the program and features option and choose to uninstall a program.
3. Tap on the Turn Windows Features on or of option and select .NET Framework in the list, then follow the given steps:
   • Select the .NET Framework 4.5 and save the settings.
   • Uncheck the .NET Framework 4.5 box if it is selected and save the settings. Run a similar procedure for .NET Framework 3.5 SP1.
4. If the .NET Framework settings change doesn’t show any changes in QB, navigate to the Uninstall a program option and single-click on .NET Framework.
5. Click on Uninstall to apply the instructions and confirm the uninstallation.
6. Go to the official Microsoft website and install the latest .NET Framework on the system.

Solution 4: Checkout the system setup

If the system’s RAM or other specifications don’t satisfy the minimum requirements of QB, then QuickBooks Unexpected Error 5 can occur, and to prevent this, verify the system specifications beforehand to make sure the problems do not occur later. Follow the given steps to do so:

1. Right-click on ‘This PC’ or ‘My Computer’ icon on the desktop and choose properties.
2. Compare the requirements with the system specifications to see if the unexpected error occurs due to low system configuration because QB needs 8GB RAM on average and 4GB at minimum.

Move forward to the other solutions if the system specifications are satisfactory.

Solution 5: Make a New Windows User

If QuickBooks can’t access the system drives or use the system resources, it can cause issues due to a lack of admin permissions. Damaged or corrupt windows can lead to QuickBook’s unexpected errors. To resolve this error, create a new Windows user and give it admin rights to proceed further by following the given steps:

1. Launch the accounts menu of the control panel and select other users.
2. Select Add Account in the options and click on I don’t have this person’s sign-in information in the next window.
3. Choose to add a user without a Microsoft account option and input a new username and password for the account.
4. Then, single-click on its name and choose administrator as the account type.
5. Now, log out of Windows and sign in again with the new credentials.
6. Launch QuickBooks and proceed with the task that leads to the unexpected error.

If the error continues after using the Windows admin account, move forward with the other solutions.

Solution 6: Launch a Sample File

QuickBooks unexpected error occurs even if the software fails to open a data file due to restricted folder permissions or damage to the company file data. Open a sample company file to let the user know that no data damage exists by following the given steps:

1. Press and hold the Ctrl key while accessing the QuickBooks application.
2. Then, wait till the No company open window appears and then release the Ctrl key. If the error continues, disable the Windows compatibility mode.
3. Then, make sure to choose “open a sample file” and pick any sample file from the list.
4. If the sample file opens without showing an error, it shows damage to the original company file. Therefore, users should run the verify and rebuild data utility when a company file is damaged, and they must restore the company file from a backup to remove errors.
5. If the sample file is open and the error occurs, then disable the Windows compatibility mode and go with the next solutions for instructions on the same.

Solution 7: Turn Off the Windows Compatibility Mode

If the program is not compatible with Windows, it can lead to unexpected error messages, and QuickBooks Point of Sale can fail to open. It happens mostly due to inappropriate settings, which can be resolved by following the given below steps:

1. Choose the properties option from the list by right-clicking on the QuickBooks icon.
2. Then, click on the compatibility tab.
3. Unmark the “Run this program in compatibility mode” and select ok.
4. If the option is already selected, then move forward with the further steps.

Disable the compatibility mode for the QBW32.exe file

1. Navigate to C: Users: \ProgramFiles\Intuit\QuickBooks20XX.
2. Right-click the QBW32.exe file and choose properties.
3. Click on the compatibility tab, unmark the “Run program in compatibility mode,” and select ok. If it is not marked, click on cancel.
4. Then, close Windows Explorer and the shortcut properties window on QuickBooks Desktop.

Turn on the compatibility mode by following the given below steps if the above steps don’t resolve the issue:

1. Choose properties by right-clicking on the exe.
2. Go to the compatibility tab and select ‘run this program in compatibility mode for’
3. Choose Windows 8 from the given options and close the properties window after saving the settings.

Go to the next solution if QB POS fails to open due to an unexpected error.

Solution 8: Stop the QBCF Monitor Service

QBCFMonitor makes sure the software runs & shares and monitors the company file on the network. But QuickBooks can get issues if other applications interfere with the executable file of the QBCF Monitor service in the background. Stop the QBCF Monitor service by following these steps:

1. Press the Ctrl, Shift, and Esc Keys together to launch the Task Manager window.
2. Go to the details tab and choose QBCFMonitorService.exe.
3. Now, close the task manager window and launch QB again on the workstation.
4. QBCF Monitor Service will restart whenever needed.

If terminating the QBCF Monitor Service doesn’t resolve the QuickBooks unexpected error, move forward to the next solution.

Solution 9: Download QB Tool Hub

Download the QB Tool Hub on the system to avoid all the possibilities of QB unexpected errors happening again. QB Tool Hub fix errors occurred due to damaged company files, network connectivity problems, etc., Follow the given below steps to get it done:

Run Quick Fix My Program

To fix the technical glitches or bugs that do not let QuickBooks perform at its full impact, run Quick Fix My Program by following the below-given steps:

1. Launch QuickBooks Tool Hub and navigate to the program problems tab.
2. Choose Quick Fix My Program and use the tool via the instructions provided on the screen.

Once the tool stops repairing, go to the next solution.

QuickBooks File Doctor Tool

Use the below-given steps to resolve the data file using the QB Tool Hub, as the QuickBooks File Doctor Tool helps to fix the damaged company files to make them usable for the software.

1. Open the QB Tool Hub and select the company file issues.
2. Choose the Run File Doctor Tool option and enter the admin account details if necessary.
3. Now, choose the Check your file option and go with the instructions on the screen to run the File Doctor Tool.

Go to the next solution if the unexpected error is still arising.

Solution 10: Resolve the Network Issues in the System

If QuickBooks cannot establish a connection with the Intuit server, it throws an error message that says, “Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank.” Generally, it happens due to low internet speed or misconfigured TLS (Transport Layer Security) settings on the system. Switch off all the security settings and set the Windows firewall settings to make sure QuickBooks doesn’t get blocked. Below is the correct setup of the TLS settings as given:

1. Launch the Internet Properties window from the search panel and select Advanced.
2. Single-click on the Use TLS 1.2 from the list and mark it.
3. Make sure that all the other TLS settings aren’t selected and save it.
4. Then, close the control panel tab.
5. Verify the internet speed of the system, as 3Mbps is required for QB, and reconnect router cables.

The given solutions in the blog are useful for QuickBook’s Unexpected Errors that occur while opening QB POS or refreshing the bank feeds.

Conclusion

Read Through the complete blog to get more information about QuickBooks Unexpected errors, such as their occurrence, causes, and troubleshooting solutions to eliminate them if you are not able to resolve them by following these solutions, then contact us at 1.833.802.0002 to resolve them faster, and easily with our QuickBooks experts team.

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