How to Troubleshoot QuickBooks Error 9999​: A Banking Issue

Your operations may come to a halt when you run into QuickBooks error 9999 and cannot update your bank transactions. This usually happens because the connection between QBO and your bank or financial institution is interrupted. In rare situations, this may entail a temporary issue at your bank’s end.

It is necessary to resolve the error so that you can get back to your day-to-day bookkeeping. Try opening your bank’s website, logging into it, and going through potential alerts and messages to see if there is anything wrong at your bank’s end. If you can log in without a problem and find no problems at your bank’s end, the issue might lie with QuickBooks. In that scenario, carry out comprehensive troubleshooting as instructed in this article to resume your accounting operations.

A Quick Overview – QuickBooks Error 9999

Let us first give you a quick overview of the error, its causes, and some ways to troubleshoot it.

Error Description	Error 9999 is a technical issue when the bank and QBO connection is severed, and the transactions do not update in the application
Potential Causes	It can stem from an issue at the bank’s end, corrupt cache files, or outdated login credentials.
Troubleshooting Methods	Try clearing the browser’s cache and Intuit-specific cookies, updating your login credentials in QuickBooks, manually refreshing and updating bank transactions, and uploading transactions into QBO using a Web Connect File.

How to Fix QuickBooks Banking Error 9999​: Detailed Steps

Now, we will take you through various things you can do to resolve QuickBooks error 9999 and resume your accounting operations.

Manually Update the Bank Transactions

If you haven’t already, you can try to manually update and bring the debit/credit transactions to QuickBooks Online, which might also refresh the connection between the two parties and get rid of any issues.

1. Select the Banking tab from the left pane.
2. Choose the bank account you want to bring the transactions from
3. Finally, choose Update.

Alternatively, you can do this:

1. Log in to your QB company and pull up the Bookkeeping menu.
2. Navigate to Transactions followed by Bank transactions, and select Update.
3. Provide Multi-Factor Authentication (MFA) if asked for it.
4. Finally, select Continue update.

However, if you continue to face bank error 9999 in QuickBooks Online​, try deleting browser cache and cookies.

Delete Browser Cache and Cookies

Often, web applications like QBO might run into unexpected issues due to the corrupt cache and cookies. To start afresh, you should delete browser cache and Intuit specific cookies.

Once done, launch your browser, open QuickBooks Online, sign in to your company, and resume working.

Check Your Bank’s Website

It is possible that the issue might be at the bank’s end. To check if that really is the case, sign in to your bank’s website. However, if you cannot sign in, contact your bank for instructions on what to do.

Go through the notifications, messages, or alerts, if there are any, to look for possible explanations and updates if something ain’t working.

Check if you can see the account pages, history, and transactions. If you can’t, there might be an issue with your connection.

Upload Transactions Via a Web Connect File

If the connection between your bank and QuickBooks cannot be restored for the time being for some reason, you can manually upload the transactions using a Web Connect File.

The steps below will guide you on how to do so:

1. To begin with, download a Web Connect File for the bank transactions you want to upload to QBO. 
2. Once done, open QuickBooks Online and fetch the Transactions menu and go to Bank Transactions
3. Tap on the blue tile for the account you wish to upload transactions for
4. Choose the Link account dropdown menu, followed by Upload from the file
5. Now, click on the Drag and drop or select files option and then choose the file you got from the bank
6. Click on Continue
7. Now, choose the account you wish to upload transactions to from the QuickBooks Account drop-down menu
8. Click on Continue
9. Go along with the instructions you see on the screen and match the columns in the file with the respective fields in QB
10. Click on Continue
11. Mark the transactions you wish to import and then choose Continue
12. Finally, tap on Yes, followed by Done

Now, the bank transactions will reflect in your QuickBooks account.

Wait for 24 to 48 Hours

It has been found in various cases that QuickBooks error 9999 is temporary and resolves after 48 hours. Moreover, the bank transactions often take a while to get posted, and thus, if the issue is fresh, you can wait for a day or two to get it resolved. 

Expert Tips to Prevent Banking Errors in the Future

There are certain healthy practices that you can incorporate to prevent banking errors like 102, 9999, 324, etc.

1. Keep your QuickBooks login credentials up to date. If you change the login credentials for your bank account, update them in QBO right away.
2. Manually refresh your bank account in QB every week.
3. Do not rename the bank account directly in your Chart of Accounts, as this can disconnect the QBO and bank link. You can disconnect the bank account instead, rename it, and reconnect it.
4. Many banks have multi-factor authentication enabled. If that is the case, you will need to re-authorize the connection in QB.
5. Clear your browser cache regularly and keep your browser up to date to avoid compatibility or performance issues. 

Moreover, we suggest you periodically reconcile your books to keep on top of your transactions.

What is QuickBooks Banking Error 9999?

QuickBooks error 9999 can show up when connecting a bank account or accessing the transactions. This consequently means the bank accounts do not update.

In essence, error code 9999 is a script error associated with a severed connection between the bank and QuickBooks. Often, the error persists when the user tries to open QuickBooks Online in an incognito or private window.

Thus, the error will keep you from updating your bank transactions, and you cannot reconcile your books unless it is resolved.

Possible Reasons Why You Run into Bank Error 9999 in QuickBooks Online​

There can be a lot of things that can go wrong and lead to QuickBooks error 9999.

1. The network connection between your bank and QBO may encounter a temporary disruption
2. Over time, browser cache or cookies may have gone corrupt, leading to such problems
3. There might be an issue at your bank’s end, and that is why the transactions do not update
4. Your internet connection might be poor or unstable
5. You might have updated the login info in bank’s end, but not updated it in QuickBooks
6. Bank’s security or website updates might need you to refresh your account sign-in information to refresh the link

Final Words

QuickBooks error 9999 is one of the many banking errors you might run into during your accounting operations. The blog elaborated on what can lead to the error and summed up various methods to troubleshoot it. This should help you to get rid of the problem and get back on track.

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