QuickBooks Error PS032 | A Complete Troubleshooting Guide

Many small and medium-sized businesses rely on QuickBooks for their payroll-related tasks, which include sending paychecks and calculating taxes. The payroll service is an add-on feature that you need to pay for differently from your QuickBooks subscription. However, you can encounter the QuickBooks error PS032 while you try to download the latest QB Payroll updates. This can slow down your workflow and ultimately affect your critical business processes. Therefore, it is essential to resolve this error in time before it turns into something major. In this blog, we’ll cover the steps you can perform to fix this issue yourself. So let us first list the potential causes of this problem.

Resolving the QuickBooks Error PS032 – A Quick View Table

In the table below, a concise summary of this blog on the topic of the QB error PS032 is provided:

Description	The QuickBooks error PS032 can occur when a user tries to download the latest payroll updates. This can hamper their workflow and pose a challenge to their business progress.
Causes	Faulty internet connection settings, the Firewall blocking QBDT, installation issues with QBDT, outdated QB Desktop app, damaged CPS folder, unstable internet, wrong payroll service key, and expired payroll subscription.
Ways to fix it	Update the QB Desktop app, verify the QB payroll subscription, verify the payroll service key, add Firewall exceptions, utilize Quick Fix My Program, change the name of the CPS folder, make use of QuickBooks Install Diagnostic Tool, and update the payroll billing info.
Tools used	Quick Fix My Program QuickBooks Install Diagnostic Tool

Troubleshoot the QuickBooks Payroll Update Error PS032

The methods to resolve the QuickBooks Payroll error PS032 in a step-by-step manner are given below.

Update Your QuickBooks Desktop Application

You might be facing the QuickBooks error PS032 due to an outdated version of the QBDT app. Hence, to fix it, you should update your QB Desktop application to the latest version. This would also resolve any other issues you might be encountering. If this doesn’t fix the problem, move ahead to the next solution.

Verify Your QB Payroll Subscription

An expired payroll subscription or an incorrect service key can cause the PS032 error in QuickBooks Desktop. To check your payroll service key and subscription, follow these steps:

1. Close all the QB company files
2. Exit the QuickBooks Desktop application
3. Restart your PC
   
4. Now, open the QBDT app
5. Navigate to the Employees menu
6. Select the My Payroll Service option
7. Click on Manage Service Key
   
8. Then, verify if the following fields are displayed as Active:
   • Service Name
   • Status
9. Then, select Edit
10. Verify your service key number
    • If it is wrong, replace it with the correct service key
11. Click on Next
12. Now, unmark the Open Payroll Setup check box
13. Lastly, press Finish

Now, you would be able to download the latest payroll and tax table updates again.

Add Windows Defender Firewall Port Exclusions for QuickBooks

You can add Windows Firewall port exclusions for QuickBooks to resolve the PS032 error with the following steps:

1. Open the Start menu
2. Then, search for and open the Windows Defender Firewall
   
3. Click on Advanced Settings
   
4. Now, right-click the Inbound Rules option
5. Press New Rule
6. Select Port
7. Proceed to click on Next
8. Ensure that TCP is selected
9. Go to the Specific local ports field
   
10. Enter the specific ports needed for your QBDT version:
    • For QuickBooks Desktop 2020 and above, you should enter the port: 8019, XXXXX
    • For QuickBooks Desktop 2019, you should enter the port: 8019, XXXXX
    • For QuickBooks Desktop 2018, you should enter the port: 8019, 56728, 55378-55382
    • For QuickBooks Desktop 2017, you should enter the port: 8019, 56727, 55373-55377
11. Hit Next
12. Click on Allow the Connection
13. Select Next
14. Ensure all profiles are marked
    • Only if you are prompted
15. Press Next
16. Create a rule
17. Name it something like QBPorts(year)
18. Lastly, select Finish

This would patch the PS032 error in QuickBooks Desktop.

Use Quick Fix My Program from the Tool Hub

You can use the Quick Fix My Program tool from the Tool Hub to resolve the QuickBooks error PS032 with the following steps:

1. Download and install the QuickBooks Tool Hub
2. Open the Tool Hub
3. Navigate to the Program Problems tab
4. Click on the Quick Fix My Program option
   
5. Let the tool run

Now, the QuickBooks error code PS032 would be fixed.

Rename the CPS Folder for QuickBooks

Damaged files in the CPS folder can lead to you not being able to download the latest payroll updates and cause the QuickBooks error PS032 to appear on your screen. You can rename the folder to resolve this with the following steps:

1. Create a backup of your company file
2. Open the File Explorer in Windows
3. Click on This PC
   
4. Now, go to the Local Disk C
   
5. Then, open the Program Files (x86) folder
   
6. Proceed by opening the Intuit folder
7. Now, access the QuickBooks Desktop folder
8. Select Components
9. Go to the Payroll folder
10. Right-click the CPS folder
11. Click on Rename
12. Give the folder a new name

Following these steps would mend the QB Payroll update error PS032.

Use the QuickBooks Install Diagnostic Tool in the Tool Hub

To fix any inherent installation issues that are causing the QB payroll error PS032, you can use the QuickBooks Install Diagnostic Tool with the following steps:

1. Open the QB Tool Hub
2. Go to the Installation Issues tab
3. Click on the QuickBooks Install Diagnostic Tool
   
4. Let the tool finish its work process

The QuickBooks error PS032 would now be resolved.

Update Your Payroll Billing Information

The QuickBooks error PS032 can also occur due to outdated billing info in your QB Payroll. You can update the billing info in QB with the following steps:

1. Sign in to QuickBooks as an admin
2. Navigate to the Employees menu
3. Press the My Payroll Service option
4. Click on Account/Billing Information
   
5. Now, sign in with your Intuit account
   • You will be asked to verify your info
6. Click on Billing Detail
7. You’ll see the level of your billing information:
   • According to your contact role
8. Press the Edit billing info option
9. Enter your new billing information
10. Lastly, choose I Agree

This would update the billing info in QB Payroll.

Error Codes Similar to the QuickBooks Payroll Update Error PS032

Given below is a table of error codes, which you can see while downloading the payroll updates in QB Desktop:

PS036	PS033
PS101	PS058
PS107	PS038

Potential Triggers for the QuickBooks Error PS032

Given below is a list of all the potential factors that trigger error PS032 while downloading payroll updates in QuickBooks:

1. Wrong network connection settings
2. Firewall blocking QB Desktop
3. Inherent installation problems with QuickBooks
4. An outdated QB Desktop application can also cause this issue
5. Damaged file in the CPS folder
6. An unstable internet connection
7. Incorrect payroll service key
8. Expired payroll subscription

These were some of the factors that can cause the error code PS032 on QuickBooks.

Conclusion

In this blog, we talked about the QuickBooks error PS032 and how it can stop you from downloading the latest payroll updates, along with its causes. Additionally, we provided you with a step-by-step guide you can use to resolve this problem on your own.

FAQs

You May Also Read-

How to Troubleshoot Error Code 15102 in QuickBooks Desktop?

What is QuickBooks Update Error 15240 and How to Fix It?

How to Solve QuickBooks Update Error 15103 on Windows 10 Quickly?

What is Error 15106 in QuickBooks Payroll and How to Resolve It

How to Get Rid of Unable to Update Payroll due to QuickBooks Error 15222