Fixing the Save and Close Button Missing in QuickBooks Desktop Error

Imagine adding entries in the Payroll section of QuickBooks Desktop, and when you are finally done, you see there are no save and close buttons. Well, how does this feel? Not less than a nightmare! Your hours of hard work are at stake if you don’t save the entries. This is because of the error “save and close button missing in QuickBooks Desktop.” This can be caused by many reasons, primarily because of incompatible display settings, damaged cookie and cache files, and more. The save and close button missing in QuickBooks Desktop error can be easily resolved by using incognito mode, clearing cache and cookies, changing display settings, adjusting view preferences, and many more. 

Fixing this error is not a herculean task as it involves some simple steps only. You can quickly try these steps on your own. However, if you are stuck with the same or other relevant problem, you can always contact us at the toll-free number 1.833.802.0002 for assistance. Our advisors are experts at managing errors in QuickBooks and will help you resolve your query in no time.

Why is the Save and Close Button Missing in QuickBooks Desktop?

There can be several reasons why the save and close button is missing in QuickBooks desktop. There can be a browser with an incompatible resolution or cookies and cache issues. Here are the possible causes of the save and close button missing on QuickBooks Desktop:

1. Your web browser is unable to open in full-screen mode. 
2. There might be some damaged cookies and cache files.
3. There might be some incompatible display settings in QuickBooks desktop.
4. Your computer system might fail to meet the minimum system requirements.

These are some general causes of the save and close button missing in QuickBooks desktop. These are not very technical errors and can easily be fixed. Let’s have a look at the solutions to these causes.

You may also read: How to fix QuickBooks Status Error Code 5528

Solutions to Fix the Save and Close Button Missing in QuickBooks Desktop

Here comes the segment you have been waiting for – the solutions. This section will take you through the multiple solutions to fix the error regarding the missing save and close button in QuickBooks desktop. Here is how this display issue can be fixed:

1. Opening Windows in Full-Screen Mode
2. Running QuickBooks in Incognito/Private Mode
3. Clearing the Browser’s Cache and Cookie Files
4. Changing the Display Settings
5. Adjusting the View Preferences in QuickBooks
6. Uninstalling and Reinstalling the Browser’s Updated Version
7. Reinstalling QuickBooks
8. Restarting Your Device

These are the solutions to fix the ‘Save and Close Button Missing in QuickBooks Desktop’ error. Let’s look at these solutions one by one.

Solution 1: Opening Windows in Full-Screen Mode in QBDT

Sometimes, you forget to enable the full-screen mode on your computer. This can cause the issue of missing save and close buttons in QuickBooks. Here are the steps to enable the full-screen mode:

• First, you need to right-click File Explorer/ Program Icon in the desktop/taskbar (right-click again on the program name) 
• There, you need to click Properties.
• Now, you need to click the Shortcut Tab.
• Here, you need to change the Run dropdown value to Maximised.
• Finally, the last step involves clicking the OK button.

These are the general steps that will help you make the browser’s window full-screen and will help you find the save and close buttons in QuickBooks Desktop.

Solution 2: Running QuickBooks in Incognito/Private Mode

Do you know why the incognito or private mode is popular these days? This is because it does not store your data. Also, it has nothing to do with any cache and cookie settings. Hence, it can work as a temporary solution to fix QuickBooks Desktop’s missing save and close button issue. Here are the ways to open a private or incognito window in different web browsers:

• Google Chrome: Control + Shift + N
• Mozilla Firefox: Control + Shift + P
• Apple Safari: Control + Option + P

In case these keys do not work, you can proceed to the three vertical dots on the top-right corner of your web browser and then manually select the New Incognito Window option. If it does not bring the save and close buttons back, you can try other solutions.

Solution 3: Clearing Cache and Cookie Files

QuickBooks uses the web browsers in the background to connect to the online services. Regular site visits pile up the cache and cookies, which sometimes can make the save and close button disappear. Here are the ways to clear them and get rid of the save and close button missing in the QuickBooks desktop issue:

1. Open the default browser on your device.
2. Go to the settings or menu bar containing the three dots and try clearing the browsing data from there.
3. You have to choose the following things to clear: temporary internet files, cookies, website data, history, and passwords. 
4. Then, you need to proceed to the delete option.
5. You have to close your web browser and access the browser again.

If this does not help in your case, you can proceed to the next option.

Solution 4: Changing Display Settings in QuickBooks

You don’t need to go deeper into the settings right now. You should always believe in making things simple. Before proceeding to change the display settings in QuickBooks, make sure that QB Desktop is not running in the background. Now, you need to review and follow the steps mentioned below:

• You need to press the Windows Start button and open the menu. 
• Here, search for QuickBooks, right-click the QuickBooks icon, and select Open File Location.
• Now, you need to right-click the QuickBooks.exe file and select the Properties in the folder. 
• Here, you need to click the Compatibility tab and select Disable Display Scaling on High DPI Settings. You can also change or override the DPI settings from here. 
• At last, review and apply the selected settings.

Finally, open QuickBooks Desktop and check for the missing save and close buttons. If they are still missing, you can try the next solution to resolve it.

Solution 5: Adjusting View Preferences

Now, you must go to the Edit tab menu in QuickBooks and choose Preferences. Choose ‘Desktop View’ from the list and then ‘My Preferences.’ Now, select the One Window Option in the view section and proceed to the OK button.

For verification, close and open the QuickBooks again and check for the save and close buttons. If you are unable to find the save and close buttons, you must change your Windows display settings. You need to change your resolution to 1024 X 768. However, 1920 X 1080 is the recommended preference for the best display results in QuickBooks Desktop.

Solution 6: Uninstalling and Reinstalling the Browser’s Updated Version

If none of the above solutions work, you can try uninstalling the browser and installing it again. This will restore the default settings to normal if you have mistakenly changed something. Here are the ways to reinstall the web browser:

• First, press the Windows button, search for Control Panel, and click on it.
• Now, look for the option “Change/Uninstall Any Program.” 
• Here, you will see a list of the programs. Search for your web browser in the list.
• Now, right-click on the web browser, choose uninstall, and confirm your selection.

Finally, you just need to download the web browser either from the Microsoft Store or the web store. If you have unknowingly made any changes to the view preferences, this will restore the missing save and close button in QuickBooks Desktop.

Solution 7: Reinstalling QuickBooks Desktop 

When you find the save and close button missing in QuickBooks Desktop, you may need to uninstall and install it again. It’s possible the installation procedure corrupted some files, which can make the buttons disappear. So, a fresh installation can help bring the save and close button back. 

• Download QuickBooks Tool Hub from the official Intuit website, or click HERE to download it. 
  
• Open the setup file from the downloads folder of your computer and follow the on-screen prompts to finish the installation. 
• Here, you will have to run QuickBooks Tool Hub from the shortcut icon on the desktop screen. 
• To reinstall the QBDT application on your computer, you can use the QuickBooks Clean Install Tool from the Installation Issues tab. 

These steps will help you reinstall the QBDT application. This might fix the issues with the missing save and close buttons in QuickBooks Desktop. 

Solution 8: Restarting Your Device

Last but not least, restarting anything is the universal solution to fixing it. Remember when we used to restart (reboot) our PCs when the GTA game lagged? Rebooting the PC restored everything to the normal. We will apply the same case here also:

• Press the Windows Button and click on the power icon on the right side.
• Click on the power button and choose the Restart option.
• Or you can also use the shortcut keys ALT + F4 to restart your device.

Now, we have tried all the possible methods of fixing the save and close button missing and QuickBooks Desktop issue. You can try these steps and get your queries resolved. 

Concluding the Post!

We have just discussed the possible methods to fix the save and close button missing in QuickBooks Desktop issue. You can try opening windows in full-screen mode, running QBO in a private window, clearing cache and cookie preferences, and many more things to resolve the error. This error should not be very troublesome for you as it can be fixed very easily. However, if none of the methods work, you can seek professional help by calling the given toll-free number. Our tech experts will be more than happy to assist you.

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