Guided Resolutions for the QuickBooks Restore Failed Error

The QuickBooks restore failed error is a company file error that you can encounter when you try to restore a backup copy of your company file in the QB Desktop application. It generally occurs when the company file’s name includes special characters or a backup was restored over an existing company file. This can hamper your workflow and important business processes. You can remove special characters from your company file’s name to resolve this problem. In this blog, we’ll cover the methods you need to fix the QuickBooks restore backup failed issue.

QuickBooks Restore Failed – A Quick View Table

Given in the table below is a concise summary of this blog on the topic of the QB restore failed error:

Description	The QuickBooks restore failed error can occur when you try to restore a backup copy of your QB company file. This can hamper your workflow and important business processes.
Its causes	Your company file name might have special characters, the backup was restored over an existing company file, the backup was restored from a USB flash drive to a network drive, the backup was made in a newer version, the file you’re restoring isn’t a backup (.qbb) file, and the company file is compromised.
Ways to fix it	Remove the special characters from your QB company file, avoid overwriting an existing file, use the QuickBooks File Doctor tool, verify and rebuild the company data, and copy and paste the file into a different folder.

Methods to Resolve the QuickBooks Restore Failed Error With Guided Steps

Listed below are the methods you can use to troubleshoot the restore failed QuickBooks is unable to restore this backup​ issue:

Remove the Special Characters from Your QB Company File

You can remove the special characters from your QB company file to resolve the QuickBooks 2007 qbb restore failed​ problem with the following steps:

1. Open the File Explorer
   
2. Then, navigate to the folder containing your company file
3. Find your company file (.QBW)
4. Right-click on the company file
5. Select Rename
6. Create a file name containing no special characters

This would resolve the QuickBooks restore failed problem.

Avoid Overwriting an Existing File While Restoring the Backup

The QuickBooks back up wont restore restore failed can’t remove logfile​ error can occur if you are trying to save your restored file over an existing file. To avoid facing this, follow these steps:

1. When you are on the window asking you to save your company file, browse to the standard location for saving your file
2. If you get the message stating: “The file name exists. Would you like to overwrite this file?”
3. Press No
4. Change the name of the file to be different than the existing file

The error you were facing should now be fixed.

Use the QuickBooks File Doctor

You can use the QB File Doctor tool from the QB Tool Hub to resolve the problem of QuickBooks failing to restore the backup file with the steps given below:

1. Download and install the QuickBooks Tool Hub application
2. Open the QB Tool Hub app
3. Navigate to the Company File Issues tab
4. Click on Run QuickBooks File Doctor
   
5. It can take up to a minute to open
   • If it doesn’t open, search for QuickBooks Desktop File Doc and open it manually
6. Select your company file from the dropdown menu
   • If your company file is not visible, press Browse and search to find your file
7. Click on the Check your file option
8. Hit Continue
9. Enter your QB admin password
10. Press Next

This should resolve the issue you were trying to deal with.

Verify and Rebuild the QB Company File Data

You can verify and rebuild your QuickBooks company file data in order to resolve the problem of QB restore failing with the following steps:

1. Open the QB Desktop app
2. Navigate to the File menu
3. Click on Utilities
4. Select Verify Data
   
5. Then, open the File menu again
6. Select Utilities
7. Click on the Rebuild Data option
   
8. QB will ask to create a backup before rebuilding your company file
9. Hit OK
10. A backup is needed to rebuild your file
11. Choose where the backup would be saved
12. Press OK
13. Don’t replace an existing backup file
14. Enter a new name in the File name field
15. Press Save
16. You will get the message Rebuild has completed
17. Select OK

Performing these steps would resolve your issue.

Copy and Paste the Backup File

If the folder containing your backup file is damaged, you can move it to a different folder in order to resolve the QB restore failed error. This would ensure that a damaged folder isn’t getting in the way of restoring your company file.

Potential Causes of the QuickBooks Error Restore Failed Can’t Remove Log File

Given in the list below are the factors that can potentially trigger the issue of QB restore failed:

1. Your company file name might include special characters ( / < > ! $)
2. The backup was restored over an existing company file
3. Your company file might be compromised
4. The backup might have been restored from a USB flash drive to a network drive
5. The backup might have been made in a newer version
6. The file you might be trying to restore isn’t a backup file (.QBB)

These are the causes of the QB restore failed error.

Conclusion

The QuickBooks restore failed error can occur when you try to restore a backup copy of your company file in the QB Desktop application. This can hamper your workflow, ultimately affecting your business progress. We have covered the potential factors that can trigger this issue, along with the methods you need to troubleshoot it, in this blog.

FAQs

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